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Frequently Asked Questions

What are eyelash extensions

Eyelash Extensions are individual strands of synthetic lashes made to replicate a natural eyelash. When applied, eyelash extensions lengthen and thicken your own natural eyelashes. The single strands are applied to each individual eyelash, one by one. With proper application, lash extensions look and feel completely natural. THE PROCEDURE The first thing is to make a diagnosis of the type of eyelashes that each client has, we will also carry out a personalized study to advise you on the most appropriate design, our objective is to beautify the shape of the eyes The technique consists of carefully applying an extension on each natural eyelash step by step, and this procedure lasts between 1.30 and 2.45 hours depending on the look that the client wants to achieve.

Do eyelash extensions damage my natural lashes?

Definitely not. It is important to remember that this technique does not affect the natural growth of your eyelashes, as long as they are applied correctly by a professional. Measurements, thicknesses, and curvatures that adapt to your natural eyelash will always be applied.

How many lashes are applied?

The amount will depend on the number of natural eyelashes that the client has, on average there are between 90 and 200 extensions per eye, for a classic look and an average of 200 and for a volume look many more

How long do eyelash extensions last?

This duration may be longer or shorter depending on the life cycle of your natural eyelashes, the rate of growth and, without any doubt, the aftercare you give to your extensions. It is advisable to fill them in no later than the third week

Can I get my eyelash extensions wet?

You just have to wait the first 24 hours without getting them wet or going to a sauna or solarium for the adhesive to complete its curing process, then you can get them wet without fear of them falling off.

How do I care for my lash extensions?

After each appointment, ask for your eyelash brush if you don't have it. You can comb them several times a day to keep them always looking perfect. It is very important to wash daily with lash shampoo. BEFORE THE APPLICATION 1. Clean the eyelashes, they should be free of makeup and oily products. 2. Contact lenses must be removed during the procedure. 3. Do not use waterproof mascara at least two days before the application AFTER THE APPLICATION 1. Avoid contact with water for the next 24 hours 2. Avoid extreme heat, steam baths, and hot saunas for the next 24 hours. 3. Do not use oil-based products, you should never curl the extensions, or apply dye on them or mascara 4. Brush your eyelashes to keep them perfect 5. Avoid rubbing your eyes 6. Avoid sleeping on your stomach 7. Wash the extensions daily with our lash shampoo

What should I do before my lash appointment?

Thoroughly wash your eyes with oil free face wash or eye makeup remover Do not wear any eye make-up, but if you do we have remover here! Do not curl lashes

What happens if I choose to have my lash extensions removed?

We do offer a service to have the extensions removed involving a short thirty-minute appointment in which we apply a gel remover. The gel remover is applied on top of the extensions without touching the skin and allowed to sit for 10 minutes. Once the adhesive is dissolved the extensions are gently wiped away with lint free applicators exposing the natural lashes.

What are classic lash extensions

For our classic eyelash extensions, we will apply a single eyelash extension to a single natural lash and extend the length of the natural eyelash. It gives a very classic natural look, almost like you’ve applied mascara – but without all the hassle!

What are volume lash extensions

Volume eyelash extensions are a method of applying multiple thin, light and fanned out eyelash extensions to a single natural eyelash which will give your eyelashes more volume. Depending on your preferences, we can also extend the length of your natural lashes by applying longer eyelash extensions.

What is your return / refund policy

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Thermo sensible goods such as adhesives and glues or downloadable goods cannot be returned. Additional non-returnable items: Gift cards Downloadable products To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at suppport (at) lashgaloresf.com. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged.

What is your cancellation policy

All booked appointments are binding and can only be canceled and fully refunded due to emergencies. To cancel or reschedule an appointment, please contact us at least 48 hours in advance.

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